FAQS

When will my order ship?

Generally all orders will get shipped within 1-3 business days of being placed. 

Payments

How can I make a payment?

We accept all major credit cards, PayPal and AfterPay. You can also pay via Apple Pay, Google Pay, and Shopify Pay.

My payment did not go through. What could be the reason for that?

There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge. 

I placed an order and did not receive any invoice or confirmation. 

You should receive an order confirmation via email within 1-2 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address. 

I have a discount code, how do I apply it to my order?

There will be a box on the checkout code to apply your discount code. We only allow one code per order. Note that we are not able to accept discounts codes on already discounted items, they work on non sale items only. Discount codes can not be applied to purchasing gift certificates.

Returns and Exchanges

I already washed or used my item, can I still return it?

We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached. If an item is returned back washed, the return will be voided at your expense. 

My gi ripped, can I get a replacement?

These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can assess.

I put my gi in the dryer and now its too small. Can I get a replacement?

As stated in the product descriptions, none of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve. We are not able to get you a replacement if you dried your gi. If you plan on drying your gis the sleeves should be past your wrists when trying it on.  

 Questions about our products

How should I wash my gi?

We suggest turning the jacket and pants inside out, washing in cold water, and hang dry. Do not use bleach!

Will my gi shrink?

Typically our kimonos will have a shrink rate of approximately 1-3 inches with a hot wash and machine dry. Our Starlyte and heavier weighted kimonos will have a minimal shrink rate (approximately 1/2 - 1 inch). To refrain from any shrinkage we recommend a cold wash and hang dry.

This is my first Hyperfly gi, what size should I get?

Feel free to view our size chart, or you can email our customer service team. Size inquires can be sent to Service@hyperfly.ca.

Simply provide your height and weight measurements and they will gladly assist you!

What is your lightest weighted gi?

Our lightest kimono will be our Starlyte - 275 GSM Star Weave (this style is not IBJJF legal due to the ripstop material).